Visible Supply Chain Management will lay off about 30 employees at its West Chester, Ohio, warehouse, a Maersk spokesperson told Supply Chain Dive last week.
The warehouse, which houses services such as distribution, fulfillment, storage and kitting, will remain operational. But two retail customers who use a portion of the 400,000 square foot facility as a call center are moving operations in-house.
The move will result in cost savings for the customer, the spokesperson added.
Employees are expected to be laid off on or about June 2, 2023, according to a Worker Adjustment and Retraining Notification Act notice.
The notice, dated April 3, said the following positions will be affected in the layoffs: 27 call center agents, one customer care lead, two escalation agents, the head of customer care, two hold analysts, two managers, a quality supervisor and four supervisors.
It also describes a total of 40 jobs as affected by the job action. The Maersk spokesperson only confirmed 30.
Maersk acquired Visible Supply Chain Management in 2021 as it worked to grow its e-commerce fulfillment and land-side logistics footprint. The acquisition added nine fulfillment centers in the U.S. at the time and the ability to reach 75% of land in the U.S. in 24 hours and 95% within 48 hours.
