A new survey commissioned by Plus One Robotics, a provider of AI vision software and solutions for robotic parcel handling, reveals that 75% of Americans report holiday delivery delays negatively impact their holiday experience, with 12% saying delays ruin their celebrations entirely.
The survey of 1,000 U.S. consumers demonstrates the importance of reliable and transparent shipping operations during the holiday season. An overwhelming 82% of consumers consider seeing the expected delivery date before checkout either "extremely important" or "very important," indicating that shipping information plays a crucial role in holiday shopping behavior. The study also found that 77% of shoppers actively track their packages daily during the holiday season, demonstrating a high level of consumer engagement with delivery logistics.
Speed remains a critical factor in holiday shipping, with 43% of consumers expecting delivery within 2-3 days, even during peak holiday periods. The research also revealed notable gender differences in shipping preferences, with more women (42%) than men (36%) unwilling to order a $50 holiday gift unless the shipping is free. Age-based differences were also apparent, with Millennials emerging as the most active package trackers - 45% checking multiple times daily.
"These findings underscore the crucial role that efficient warehouse operations play in holiday satisfaction and retailer reputation and loyalty," said Erik Nieves, Founder and CEO at PlusOne Robotics. "With three-quarters of consumers reporting that delivery delays impact their holiday experience, it's clear that reliable logistics automation solutions are essential for meeting customer expectations during holiday seasons."
The survey also demonstrated clear leaders in consumer trust for holiday deliveries. Amazon dominated with 83% of consumers ranking it as their most trusted delivery source, followed by big box retailers like Target and Walmart at 59%. This significant gap highlights the competitive advantage that sophisticated logistics operations provide major retailers during the crucial holiday season.
To learn more about Plus One Robotics, visit https://www.plusonerobotics.com/.
Plus One Robotics provides the industry's fastest and most reliable parcel-handling robotics platform. Founded in 2016 by computer vision and robotics industry experts, Plus One Robotics's intelligent solutions combine computer vision, AI and supervised autonomy to pick parcels for leading logistics and e-commerce organizations in the Global 100. Plus One Robotics is headquartered in San Antonio with offices in Boulder and The Netherlands. Visit http://www.plusonerobotics.com for more information, and follow us on LinkedIn, YouTube and Facebook.